Your Questions Answered

At Acme Bus Company we are committed to reducing the spread of Coronavirus and maintaining the health and safety of our passengers and staff.

We have collated some frequently asked questions below, if you have a question which has not been answered below please contact us.

FAQ

What is the Cleaning regime for the school bus transport?

We are cleaning our vehicles with the same disinfectant that they use in hospitals.

Each vehicle is cleaned every time it comes back to the depot by our experienced team of cleaners.

We make sure that each vehicle is signed off and child friendly each time. We clean all hard surfaces and handles as well as spraying the upholstery.

Does my child have to wear a mask?

If your child is aged over 11 a mask must be worn to travel. 

Under 11 no mask is required

How are you abiding to social distancing on the school bus?

The government guideline stipulates that there is no social distancing on the vehicles. ( Agreed with Essex County Council)

How are you managing working with reduced capacities ?

Currently we are training more drivers and we have also purchased additional vehicles.

Throughout this time, we have remained as proactive as possible. The guidance from the government can be limited and we have worked with the information we have received to the best of our ability. 

When will I know the date that my child is going back to school?

We will distribute this information as soon as we have it to hand. We shall share it on our website and on our social media pages.

If we do not have your email address, please register on the website so that we can email you directly. This is especially important for county passengers or those who travel via Essex County Council as we do not receive email addresses for those travelling.

Timetable's and Passes

We will publish updated bus timetables late August shortly before schools reopen, passes are normally posted at the beginning of September.

Each year we operate a grace system for passes. This normally lasts for the first 2 weeks of the September term. We may review this due to the COVID-19 situation. Please keep an eye on this page and our social media for the latest COVID-19 information.

Vacancies

Search our current vacancies and apply for roles on our dedicated Working at Acme page

Social Pages

Message us or view the latest news and updates on our social media pages. www.facebook.com/acmebusco

Still have a question?

We would be happy to help. 

Send us an email here with the details of you enquiry or visit our Contact Us page.